Privacy Policy Nova888 — Your Data Protection Commitment

Nova888 Entertainment Group ("nova888", "we", "the company") takes our responsibility towards the privacy and security of all members' and users' personal data on nova888.onl seriously. This Privacy Policy is formulated in accordance with applicable data protection laws and reflects our commitment to handling your information in a responsible, transparent, and secure manner.

This policy applies to all information we collect through the nova888 website, mobile app, customer service channels, and any other interactions you have with our platform. Please read this document carefully so you fully understand our privacy practices before registering or continuing to use nova888 services.

If you have any questions regarding this policy, our dedicated data protection team is available at any time through the support channels available on the platform.

Nova888 only collects information that is genuinely required to provide a safe, compliant, and high-quality service to every member. We do not collect excessive or irrelevant data.

For members undergoing identity verification (KYC), we may request copies of official identification documents such as MyKad or passport. These documents are processed through encrypted systems and retained only for as long as required to meet legal compliance obligations.

Every piece of information we collect is used for a specific and legitimate purpose. Below are the primary ways nova888 uses member personal data:

• Account Management: Creating, verifying, and maintaining your nova888 account, including processing registration, verifying your identity, and updating your profile information.
• Transaction Processing: Facilitating deposits, withdrawals, and other financial activities in your account securely and accurately.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, money laundering, and any other security threats.
• Legal Compliance: Meeting reporting obligations to regulatory bodies, tax authorities, and relevant law enforcement agencies as required by law.
• Service Improvement: Analysing usage patterns to improve platform features, personalise your gaming experience, and develop better new products for members.
• Service Communications: Sending important account notifications, security updates, transaction confirmations, and promotional information you have opted in to receive.
• Customer Support: Processing and resolving complaints, enquiries, and support requests submitted to the nova888 support team.

Nova888 does not sell or rent members' personal information to any third party. However, there are limited situations where we need to share data with certain parties to keep our services operating properly:

• Payment Service Providers: Transaction information that must be shared with licensed payment processors and financial institutions to facilitate deposits and withdrawals securely.
• Technology Service Providers: Companies supporting our technical infrastructure — such as cloud services, cybersecurity systems, and analytics tools — are all bound by strict confidentiality agreements.
• Regulatory Body: When required by law or by directive of the gaming regulatory body that licenses nova888 to operate.
• Law Enforcement Agency: In situations where there is a valid legal requirement or court order, we are obligated to provide the requested information.
• Fraud Prevention: Limited sharing with registered fraud prevention agencies to verify member identities and prevent illegal activity on the platform.

Nova888 uses cookies and similar tracking technologies to ensure our platform functions properly and delivers the best experience to every user. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, form security, and site navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how users interact with our platform, including frequently visited pages and response times, to help us improve site performance.
• Functional Cookies: Storing user preferences such as display language, display settings, and other personal preferences so you do not need to reconfigure them on every visit.
• Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for the continuous improvement of the nova888 platform.

You can manage your cookie preferences through your web browser settings at any time. However, disabling certain cookies may affect your experience on the nova888 platform.

Nova888 continually invests in robust security infrastructure to protect members' personal data from unauthorised access, loss, theft, or misuse. Among the technical and organisational measures we implement:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols for all communications between the server and users' devices.
• Data encryption at rest within the database using the AES-256 algorithm, recognised as the industry security standard.
• Tiered access controls ensure that only authorised personnel can access sensitive member data, with every access recorded in an audit log.
• Around-the-clock security monitoring, 24 hours a day, 7 days a week, by an experienced cybersecurity team to detect and respond to any threats immediately.
• Regular penetration testing and security audits conducted by independent third parties to identify and address any system vulnerabilities.
• A comprehensive incident response plan to ensure any data breach is addressed promptly and members are notified within the timeframe required by law.

As a nova888 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To submit any request relating to the rights above, please contact our data protection team via the customer support section within the nova888 platform. We will process your request within 30 business days of receipt.

Nova888 retains members' personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for the entire duration your account is active and in use on the nova888 platform.
• Closed Account Data: After account closure, transaction data and financial records are retained for a minimum of 7 years to meet financial and tax compliance requirements.
• KYC Documents: Retained for the period required by anti-money laundering laws, typically 5 to 7 years after the business relationship ends.
• Security Logs: Access logs and security activity data are retained for 2 years for incident investigation and audit purposes.
• Marketing Data: Marketing preference data is retained until you withdraw your consent or request deletion.

Once the designated retention period has expired, your personal data will be permanently deleted or anonymized from all nova888 systems.

Nova888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments that affect how we handle data.

When significant changes occur, we will notify members via:

• A prominent notice on the nova888 website homepage at least 14 days before any changes take effect.
• Notification emails sent to each member's registered email address for material changes.
• In-app notifications on the nova888 mobile app for members accessing the platform via the application.

The latest update date will always be displayed at the top of this document. Continued use of the nova888 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the nova888 Data Protection Officer (DPO) team is ready to assist.

You can reach us through the following channels:

• Live Chat: The fastest channel — available 24/7 directly within the nova888 platform via the chat icon at the bottom corner of your screen.
• Email: Send your privacy enquiries to [email protected] — we will respond within 3 business days.
• Help Center: Visit the FAQ us for answers to frequently asked questions about privacy and account security.